Gallery 3C presents original artworks, sculptures, limited-edition prints and other carefully selected works of art. Due to the unique and often one-of-a-kind nature of these works, we generally do not accept returns or exchanges for a change of mind, incorrect selection or change in personal preference.

Please review the artwork images, description, medium, dimensions, price and other available details carefully before placing your order. If you need additional information or images, we encourage you to contact us before making your purchase.

1. Order Cancellation

An order may be cancelled only before the artwork has been dispatched. If you wish to cancel an order, please contact Gallery 3C as soon as possible, quoting your order number. We will confirm whether the order can be cancelled.

Once an artwork has been dispatched, cancellation will generally not be possible, except where required by applicable law or agreed by Gallery 3C in accordance with this Policy.

2. Artwork Received Damaged or Incorrect

We take care in preparing artworks for shipment. However, if an artwork arrives damaged, you receive an incorrect item, or the item materially differs from its description, please contact us promptly so that we can investigate and determine an appropriate resolution.

Please provide your order number, a description of the issue and clear photographs of the artwork, packaging and any visible damage. Where possible, retain the original packaging until the matter has been resolved.

We will review the circumstances and discuss a fair resolution with you. Depending on the nature of the issue, the artwork and its availability, this may include repair, replacement or exchange where feasible, or a return and refund where appropriate or required by applicable law.

Please do not arrange return shipping without first contacting us and receiving instructions from Gallery 3C.

Nothing in this Policy is intended to limit any rights or remedies available to you under applicable law.

3. Refunds

Cancellation before dispatch: -  If a cancellation is confirmed before the artwork has been dispatched, the amount paid for the cancelled order will be refunded. We aim to initiate the refund within 14–15 working days of confirming the cancellation.

Damaged, incorrect or materially misdescribed artwork:  Where a refund is agreed or required under applicable law, we will explain the process and applicable timelines to you.

Refunds will generally be made to the original payment method, subject to the payment provider's procedures. The time taken for the refunded amount to appear in your account may depend on your bank or payment provider.

4. International Orders

For orders delivered outside India, please contact Gallery 3C promptly if an artwork arrives damaged, incorrect or materially different from its description.

Any applicable return shipping arrangements, customs requirements, duties or other charges will be discussed with you as part of resolving the issue, subject to applicable law and the circumstances of the order.

5. Contact Us

For cancellation requests, damage reports, return enquiries or refund questions, please contact Gallery 3C and include your order number.

Email:  info@g3c.in
Telephone:  +91 81045 10336
Address: Excel Industries,  A-1/428, Shah & Nahar Industrial Estate, Lower Parel, Mumbai 400013, India.